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Privacy Policy
Office of Federal Student Aid · U.S. Department of Education

During your visit to the Web site, our web operating system will record:

  1. The Internet domain for your Internet service, such as "" or "" if you use a private Internet access account, or "" if you connect from a college or university domain.

  2. The type of browser (such as "Firefox version X" or "Internet Explorer version X") that you are using.

  3. The type of operating system that you use (such as Macintosh, Unix, or Windows).

  4. The date and time you visit our site, and the web pages that you visit on our site.

  5. The address of the previous web site you were visiting, if you linked to us from another web site.

We use this information for statistical analysis. This tracking system does not record information about individual visitors.

After you login successfully to the Web site, we use "cookies" to help you use our web sites interactively. A cookie is a small file that a web site transfers to your computer's hard disk to keep track of your session as you move from page to page while connected to that site.

These cookies collect no information about you, but only about your browser "session." The cookie makes it easier for you to use the dynamic features of these web pages, without having to provide the same information again as you move from one page to another. The cookie and the information about your session will be destroyed automatically shortly after you close your browser or click the logout button -- it is not permanently stored on your computer.

To protect your privacy, be sure to close your browser completely after you have finished conducting business with a web site that uses cookies. If you are concerned about the potential use of information gathered from your computer by cookies, you can set your browser to prompt you before it accepts a cookie. Most Internet browsers have settings that let you identify and/or reject cookies.

For security purposes and to make sure this service remains available to all users, we use special software programs for monitoring network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this government computer system. These programs collect no personally identifiable information, but they do collect information that could help us identify someone attempting to tamper with this web site.

Except for authorized law enforcement investigations, we make no other attempts to identify individual users or their usage habits. We only use raw monitoring data logs for determining trends in usage patterns and in diagnosing system problems.

If you decide to send us an electronic mail message (e-mail), the message will usually contain your return e-mail address. If you include personally-identifying information in your e-mail because you want us to help you with a specific problem, we may use that information in contacting other federal agencies or our partners (such as colleges, lenders, or state agencies) about your student aid. In other limited circumstances, including requests from Congress or limited other parties, we may be required by law to disclose information that you submit.

Also, e-mail is not necessarily secure against interception. If your communication is very sensitive, or includes personal information such as data from your tax return or student loan account, you may prefer to send it by postal mail to:

Office of Federal Student Aid
P.O. Box 84
Washington, DC 20044-0084

All the information provided (your driver's license number, the name and addresses of references, etc.) is protected, once it is submitted.