Federal Student Aid, an office of the U.S. Department of Education: Proud sponsor of the American mind. Federal Student Aid, an office of the U.S. Department of Education: Proud sponsor of the American mind.

Contact Us

Who Should I Contact?

Financial Aid Office

Contact your school's financial aid office directly for information about:
  • Loan Status
  • Loan Cancellation
  • Loan Disbursement Amounts and Dates
Only your school's financial aid office can provide this information.

Loan Servicer

Contact your loan servicer for information about:

  • Loan Balance
  • Loan Repayment
  • Deferment
  • Forbearance
Additional Information on the federal loan servicers.

Student Loan Support Center

Contact the Student Loan Support Center at 1-800-557-7394 for information about:

  • The FSA ID
  • Entrance Counseling
  • Financial Awareness Counseling
  • PLUS Credit Counseling
  • Exit Counseling
  • Loan Agreement (MPN)
  • PLUS Loan Applications
  • Endorser Addendums
  • Income-Driven Repayment Plan Requests
  • Direct Consolidation Loan Application and Promissory Note
  • Appeal Credit Decision
  • Assistance with the StudentLoans.gov web site
  • TEACH Counseling
  • TEACH Agreement to Serve

Loan Consolidation Information Call Center

Contact the Loan Consolidation Information Call Center at 1-800-557-7392 for information about:

  • General information regarding the Direct Loan Consolidation process on studentloans.gov

Federal Student Aid Information Center

Contact the Federal Student Aid Information Center at 1-800-4-FED-AID (800 433-3243) for general information about:

  • Eligibility for Federal Student Financial Assistance Programs
  • Status of your FAFSA®

The TDD number for hearing-impaired individuals is (800) 730-8913.

E-mail Student Loan Support Center

Use this form to submit feedback and questions about the processes available on the StudentLoans.gov web site. After entering the required information below click "Submit."

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